16 docs tagged with "kb"

Configure Postman to authenticate to the Privilege Secure for Discovery API with an API key and store the returned JWT token as a global variable.

Enable and configure the Authorization Groups feature to protect service accounts, and understand its resulting behavior and limitations.

Resolve the 'module' object has no attribute 'MODE_CCM' error in Access History or on rescan by disabling SMB encryption, and learn how to re-enable it.

Resolve the 4Domain only applies with name error on the Grant Access page by finding and removing the incomplete member of the local Administrators group.

Resolve the 9999 service account username mismatch error that stops an endpoint scan by setting Local Admin Password TTL Days to 0 and restarting the service.

Troubleshoot file copies that freeze at the start of the copy and sign-in failures with Invalid Request, caused by Unicode passwords, SSO settings, or MTU.

Resolve the Invalid SSH Credentials Authentication Failed error when you register a Linux endpoint by verifying the registration account and sudoers entry.

Gather the problem summary, evidence, timeline, recent changes, and reproduction steps that Netwrix Support needs to investigate an issue.

How the MySystems cache limits the systems that users with the User role can see to the systems where they have JITA or persistent access.

How the scanner and worker services use ping, the FQDN, and the last known IP address to decide that a host is offline and return the Host Offline error.

Resolve the Invalid Token message at sign-in, which occurs when the Google Authenticator token is incorrect or out of sync, by resetting the MFA token.

Resolve the Password Expired message in the web UI or API by checking and updating the password of the Active Directory account the product binds with.

Resolve the Unhandled error MODULE FAILURE (Code 1779) that occurs when you scan or manually register a Linux system.

Resolve the ascii codec error (code 1779) that occurs during registration when the sudoers file contains an en dash instead of a standard dash.

Resolve the Missing result for task checkAdminPrivilege error (code 9999) when you register a rebuilt Linux system by removing its database records.

Resolve the SSH connection error that reports an RSA key where an OPENSSH key is expected by checking SSH access limits, removed users, and RSA key support.