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Error: 9999 Mismatch in Service Account Username when Attempting to Rotate Service Password

Needs dev input: remove before publishing

TODO: Provide the UI path to the Local Admin Password TTL Days setting and the service to restart, and confirm that the default value is 0 at 26.09.1. Evidence: none.

Symptom​

When you scan an endpoint, the scan does not complete, and the following error occurs:

9999 Mismatch in service account username when attempting to rotate service password

Cause​

The error is caused by the Local Admin Password TTL Days setting. This setting belongs to a legacy feature that rotated local account passwords. The product no longer supports this feature, and the setting is 0 by default in current installations and upgrades.

Resolution​

  1. Set Local Admin Password TTL Days to 0 for the affected service.
  2. Restart the service from the UI.