Skip to main content

Invalid Token Error When Signing In to the UI

Symptom​

When you sign in to the web interface, the following message is displayed:

Invalid Token

Cause​

The Google Authenticator time-based one-time password (TOTP) token that you supplied is incorrect or is out of sync with the time server.

Resolution​

IMPORTANT: To perform these troubleshooting steps, you must have the Administrator role.

  1. Verify that the time on your device matches Coordinated Universal Time (UTC). Compare it with a reference such as timeanddate.com or time.gov.
  2. Confirm that you used the correct Google Authenticator token when you signed in.
  3. Sign in with the local account.
  4. Go to Configure > Users & Groups.
  5. Reset the token, and then sign in again. For details, see Reset a user's MFA token.